Prozone’s Support and Maintenance Programs ensure that our customers have the resources they need to successfully implement and utilize their Prozone Software products and solutions.
This cost-effective service combines no-charge technical support with future product upgrades, an investment that save our customers a lot of money in the long term.
Support and Maintenance Program benefits include:
- Immediate access to product updates and major product revisions. Customers upgrade to new versions without paying additional fees. Our products are often updated with new features requested by customers.
- Priority 24 x 7 email support and live telephone support from Monday-Friday. Customers receive technical support as frequently as necessary, without expensive per-incident charges.
- Convenient access to online product documentation, an interactive customer forum, and training webinars.
Through the Prozone Software Support and Maintenance Program our customers receive personal email support responses to inquiries. Questions are answered by Prozone professionals, and sometimes involve members of our development team. Customers who utilize telephone support receive immediate assistance from first-line support personnel, inquiries are elevated to our higher-level support engineers when necessary.
Customers can access free web-based support materials including technical documentation, blog forums, frequently asked questions, and other resources that address up-to-date technical issues about Prozone Software products.